RC Signal Support

We are here to help

Thank you for using RC Signal.

RC Signal is designed to help you stay in control of your computer by giving you a clear, simple view of your Mac’s current system load. If you need help with the app, have a question, want to report a problem, or would like to suggest an improvement, support is available.

Contact Support

For support requests, feature suggestions, or technical questions, please contact:

t.pentzek@icloud.com

When writing to support, please include as much relevant information as possible so we can help you more efficiently.

What to include in your message

To make troubleshooting easier, it helps to include:

• your macOS version
• the version of RC Signal you are using
• a short description of the issue
• the steps that led to the problem
• whether the issue happens every time or only occasionally
• screenshots, if relevant
• whether you are using the free trial or a premium subscription

If you contact support through the app and choose to include system settings, this can also help us understand your current configuration.

Common Support Topics

Installation and Launch

If RC Signal does not launch correctly, please make sure that:

• your macOS version is compatible with the app
• the app was installed correctly
• your system security settings are not blocking the app
• you are running the latest available version

Menu Bar Visibility

If you do not see RC Signal in the menu bar:

• check whether the app is currently running
• make sure the menu bar is not overcrowded with hidden items
• restart the app
• if necessary, restart your Mac and try again

Subscription and Premium Access

If premium features do not unlock correctly:

• make sure you are signed in with the correct Apple ID
• try using the Restore Purchases option
• allow a moment for the App Store subscription status to refresh
• restart the app if needed

If the issue continues, contact support and include a short description of what happened.

Alerts and Settings

If alerts, blinking indicators, or sound settings do not behave as expected:

• review your current thresholds in Settings
• confirm whether sound alerts are enabled
• check whether warning-only or critical-only behavior is active
• make sure your Mac’s sound output is working normally

Performance Readings

RC Signal is designed to present lightweight, practical performance indicators. Small differences between RC Signal and other system tools can happen depending on how and when readings are updated. If you believe values are consistently incorrect, please contact support and describe what you are seeing.

Feedback and Suggestions

We welcome thoughtful feedback.

If you have an idea that could make RC Signal more useful, more elegant, or easier to understand, feel free to write to us. Many improvements start with simple user suggestions.

Examples of helpful feedback include:

• feature ideas
• interface improvements
• support for new workflows
• alert behavior suggestions
• accessibility improvements

Response Time

We aim to respond as quickly as possible, but response times may vary depending on request volume and the complexity of the issue.

Before Contacting Support

Before sending a message, it may help to try the following:

• restart the app
• restart your Mac
• confirm that you are using the latest version of RC Signal
• review your settings and thresholds
• restore purchases if the issue is subscription-related

Support Scope

Support is available for:

• installation issues
• subscription questions
• feature behavior
• bug reports
• usability questions
• general product feedback

Thank you

We appreciate your support and your interest in RC Signal.

Our goal is to keep the app simple, useful, and reliable — and user feedback plays an important role in making that possible.

Privacy Policy for RC Signal

Effective date: April 13, 2026

RC Signal (“the App”) is provided by Thomas Pentzek / ReComp (“we,” “us,” or “our”).

We respect your privacy. This Privacy Policy explains what information RC Signal does and does not collect, how the App works, and how we handle user communications.

1. Overview

RC Signal is a macOS menu bar application that helps users monitor computer performance by displaying the current status of memory usage, CPU load, and disk usage.

RC Signal is designed to work primarily on the user’s device. The App does not require account creation and does not rely on cloud-based storage to provide its core functionality.

2. Information We Collect

a. Information processed locally on your device

To provide its core features, RC Signal reads certain system-related information locally on your Mac, such as:

• memory usage
• CPU load
• disk usage
• available storage space
• the name of the highest CPU-consuming process, when applicable
• your app preferences and settings, such as alert thresholds and notification behavior

This information is processed locally on your device and is used only to display the App’s monitoring features and settings.

b. Information you provide voluntarily

If you contact us through the App or by email, we may receive the information you choose to provide, such as:

• your name
• your email address
• your message content
• optional diagnostic or settings information that you choose to include in your support request

We use this information only to respond to your inquiry, provide support, or improve the App.

3. Information We Do Not Collect

RC Signal does not intentionally collect or store:

• personal accounts or login credentials
• browsing history
• file contents
• photos, contacts, calendars, or messages
• precise location data
• advertising identifiers
• analytics profiles for targeted advertising

RC Signal is not designed to sell personal data or share personal information with advertisers.

4. Subscriptions and Purchases

RC Signal may offer premium features through auto-renewable subscriptions processed by Apple.

When you purchase, restore, or manage a subscription, those transactions are handled by Apple through the App Store and StoreKit. We do not receive your full payment information, credit card details, or billing credentials.

We may receive limited subscription status information from Apple that allows the App to determine whether premium access is active.

Please note that Apple’s handling of payment and subscription data is governed by Apple’s own privacy policies and terms.

5. How Your Data Is Used

We use information only for the following purposes:

• to provide the App’s monitoring and alert features
• to save your preferences locally on your device
• to verify premium access status
• to respond to support requests and feedback
• to troubleshoot technical issues when you voluntarily contact us

We do not use your information for behavioral advertising.

6. Data Storage

Most information used by RC Signal is stored locally on your device.

If you contact us by email or support form, the information you send may be stored in our email system so we can respond to you and keep track of support conversations.

We do not maintain a user account database for RC Signal’s core functionality.

7. Data Sharing

We do not sell, rent, or trade your personal information.

We may share information only in the following limited situations:

• with Apple, where necessary for App Store subscriptions and purchase verification
• with service providers that help us operate basic communications, such as email
• if required by law, legal process, or valid government request
• to protect our rights, safety, or the security of the App

8. Data Retention

Information processed locally by the App remains on your device unless you remove the App or change your settings.

If you contact us, we may retain your email and support correspondence for as long as reasonably necessary to respond, maintain support history, improve the App, or comply with legal obligations.

9. Security

We take reasonable steps to protect information we receive. However, no system can guarantee absolute security.

Because RC Signal mainly operates locally on your device, the amount of personal data transmitted to us is limited.

10. Children’s Privacy

RC Signal is not specifically directed to children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so we can address the issue.

11. Your Rights

Depending on your jurisdiction, you may have certain rights regarding personal information, including the right to request access, correction, or deletion of information you have provided to us.

If you would like to make such a request, please contact us using the email address below.

12. Third-Party Services

RC Signal may rely on Apple services such as:

• the Mac App Store
• StoreKit for subscription handling
• system frameworks provided by macOS

Your use of Apple services may also be subject to Apple’s own terms and privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will update the effective date at the top of this policy. Continued use of RC Signal after changes become effective means you accept the updated policy.

14. Contact

If you have questions about this Privacy Policy or about RC Signal, you can contact us at:

t.pentzek@icloud.com