RC Signal Support
We are here to help
Thank you for using RC Signal.
RC Signal is designed to help you stay in control of your computer by giving you a clear, simple view of your Mac’s current system load. If you need help with the app, have a question, want to report a problem, or would like to suggest an improvement, support is available.
Contact Support
For support requests, feature suggestions, or technical questions, please contact:
t.pentzek@icloud.com
When writing to support, please include as much relevant information as possible so we can help you more efficiently.
What to include in your message
To make troubleshooting easier, it helps to include:
- your macOS version
- the version of RC Signal you are using
- a short description of the issue
- the steps that led to the problem
- whether the issue happens every time or only occasionally
- screenshots, if relevant
- whether you are using the free trial or a premium subscription
If you contact support through the app and choose to include system settings, this can also help us understand your current configuration.
Common Support Topics
Installation and Launch
If RC Signal does not launch correctly, please make sure that:
- your macOS version is compatible with the app
- the app was installed correctly
- your system security settings are not blocking the app
- you are running the latest available version
Menu Bar Visibility
If you do not see RC Signal in the menu bar:
- check whether the app is currently running
- make sure the menu bar is not overcrowded with hidden items
- restart the app
- if necessary, restart your Mac and try again
Subscription and Premium Access
If premium features do not unlock correctly:
- make sure you are signed in with the correct Apple ID
- try using the Restore Purchases option
- allow a moment for the App Store subscription status to refresh
- restart the app if needed
If the issue continues, contact support and include a short description of what happened.
Alerts and Settings
If alerts, blinking indicators, or sound settings do not behave as expected:
- review your current thresholds in Settings
- confirm whether sound alerts are enabled
- check whether warning-only or critical-only behavior is active
- make sure your Mac’s sound output is working normally
Performance Readings
RC Signal is designed to present lightweight, practical performance indicators. Small differences between RC Signal and other system tools can happen depending on how and when readings are updated. If you believe values are consistently incorrect, please contact support and describe what you are seeing.
Feedback and Suggestions
We welcome thoughtful feedback.
If you have an idea that could make RC Signal more useful, more elegant, or easier to understand, feel free to write to us. Many improvements start with simple user suggestions.
Examples of helpful feedback include:
- feature ideas
- interface improvements
- support for new workflows
- alert behavior suggestions
- accessibility improvements
Response Time
We aim to respond as quickly as possible, but response times may vary depending on request volume and the complexity of the issue.
Before Contacting Support
Before sending a message, it may help to try the following:
- restart the app
- restart your Mac
- confirm that you are using the latest version of RC Signal
- review your settings and thresholds
- restore purchases if the issue is subscription-related
Support Scope
Support is available for:
- installation issues
- subscription questions
- feature behavior
- bug reports
- usability questions
- general product feedback
Thank you
We appreciate your support and your interest in RC Signal.
Our goal is to keep the app simple, useful, and reliable — and user feedback plays an important role in making that possible.